Refund policy

At THP we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, our return and refund policy is here to assist.
Returns
  1. Eligibility for Returns:
    • Returns are accepted within 7 days of delivery.
    • The product must be unused, unwashed, and in its original condition with all tags attached.
    • Products purchased on sale or during promotions are not eligible for returns unless defective or damaged.
  2. Non-Returnable Items:
    • Items such as innerwear, personal care products, or customized goods cannot be returned for hygiene or customization reasons.
  3. Return Process:
    • Initiate your return by contacting us via email at [support email] or WhatsApp at [phone number].
    • Provide your order number, reason for return, and images of the product if it is damaged or defective.
    • Once approved, you will receive a return label or pickup instructions.
  4. Refund Process:
    • Upon receiving and inspecting the returned product, a refund will be processed within 7-10 business days.
    • Refunds will be issued to your original payment method or as store credit, depending on your preference.
    • Shipping charges (if any) are non-refundable.
Exchanges:
  • If you wish to exchange your product, initiate the return process and place a new order for the desired item.